Refund and Returns Policy

TheVavTharad.com

At The Vav Tharad, we take pride in offering quality products made with care and tradition. To ensure a smooth experience for our customers, we have outlined our return and refund guidelines below.

1. Eligibility for Returns

Due to the nature of our products—spices, masalas, and edible oils—we can only accept returns in the following situations:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The package arrived leaking, tampered, or unsealed.
  • The product has quality issues evident at the time of delivery.

We cannot accept returns for opened or used products.

2. Return Request Window

Customers must raise a return request within 48 hours of receiving the order.

To begin a return:

3. Refund Process

Once your return request is reviewed and approved:

  • Refunds will be issued to your original method of payment.
  • Processing usually takes 5–7 business days after approval.
  • If you prefer, we can also issue a store credit for future purchases.

4. Replacement Policy

If stock is available, we are happy to send a replacement instead of a refund.
Replacements are sent at no extra cost once the issue is verified.

5. Non-Returnable Items

We do not accept returns for:

  • Products that have been opened, used, or partly consumed
  • Items returned without original packaging
  • Products damaged due to improper storage after delivery
  • Orders purchased through discounted or promotional offers, unless damaged or defective

6. Order Cancellation

  • Orders can be cancelled before dispatch only.
  • Once shipped, cancellations are not possible.

To request cancellation, contact us at thevavtharadspice@gmail.com as soon as possible.

7. Contact Us

For any questions or support:

Email: thevavtharadspice@gmail.com
Website: www.thevavtharad.com